Privacy Policy

1. Information We Collect

• Personal Information : name, work email, company and role, when you contact us or request a demonstration.
• Interaction Data : messages and content processed by an agent we operate on your behalf, where you have engaged us to do so.
• Technical Data : device, browser, IP address, timestamps, and usage metrics.
• Integrations Data : data retrieved from systems you connect, as configured by you.

2. How We Use Information

• Provide, operate, and improve our services and AI systems.
• Respond to enquiries and arrange demonstrations.
• Communicate service updates, security notices, and marketing (opt‑out available).
• Monitor abuse, ensure security and comply with platform policies.
• Comply with legal obligations and enforce our Terms.

3. Legal Bases (GDPR)

Where applicable, we rely on one or more legal bases: performance of a contract, legitimate interests (e.g., securing and improving the service), consent (e.g., marketing communications), and compliance with legal obligations.

4. Sharing & Subprocessors

We do not sell personal data. We may share information with trusted providers strictly to deliver our services (e.g., hosting, databases, AI/ML providers). A current list of subprocessors is available on request. We may disclose data where required by law or to protect rights and safety.

5. Data Retention

We retain data for as long as necessary to provide our services and for legitimate business or legal purposes. You may request deletion at any time.

6. Security

We implement industry‑standard technical and organizational measures to protect data. However, no system is completely secure; we cannot guarantee absolute security.

7. Your Rights

• Access, correct, or delete your personal data.
• Object to or restrict processing; request portability.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with a data protection authority.

8. International Transfers

Data may be processed in countries outside your own. Where required, we use appropriate safeguards (e.g., SCCs) for international transfers.

9. Cookies & Tracking

We may use cookies and similar technologies for essential operations, analytics, and to improve user experience. You can control cookies via your browser settings.

10. Children’s Privacy

Our services are not directed to children under 13 (or the age required by local law). We do not knowingly collect personal data from children.

11. Changes to this Policy

We may update this Privacy Policy from time to time. Material changes will be indicated by updating the “Last Updated” date or by notice within our services.

12. Contact Us

If you have questions or requests, including any request concerning your personal data, contact us through the contact form at https://www.magisticai.com/#contact.