Terms of Service
Last updated: October 2025
1. Acceptance of Terms
By accessing or using the services provided by Magistic AI ("Company," "we," "our," or "us"), including our website, AI solutions, and SaaS products, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.
2. Description of Services
Magistic AI provides custom AI solutions and SaaS products designed to help businesses automate processes, improve efficiency, and drive digital transformation. Our services include, but are not limited to:
- Custom AI development and implementation
- SaaS platform solutions
- AI-powered automation tools (including Confirra, our AI WhatsApp Assistant)
- Consulting and technical support services
3. Use of Services
3.1 Eligibility
You must be at least 18 years old and have the legal capacity to enter into these Terms. By using our services, you represent and warrant that you meet these requirements.
3.2 Acceptable Use
You agree to use our services only for lawful purposes and in accordance with these Terms. You agree not to:
- Use our services in any way that violates applicable laws or regulations
- Attempt to gain unauthorized access to our systems or networks
- Interfere with or disrupt the integrity or performance of our services
- Use our services to transmit harmful, offensive, or illegal content
- Reverse engineer, decompile, or disassemble any part of our services
- Use our services to compete with us or develop similar products
4. Intellectual Property Rights
4.1 Our Intellectual Property
All content, features, and functionality of our services, including but not limited to text, graphics, logos, software, and AI models, are owned by Magistic AI and are protected by international copyright, trademark, and other intellectual property laws.
4.2 Your Content
You retain ownership of any content you provide to us. By using our services, you grant us a limited, non-exclusive license to use, process, and analyze your content solely for the purpose of providing our services to you.
5. Payment and Fees
Certain services may require payment. All fees are non-refundable unless otherwise stated. We reserve the right to change our pricing at any time with reasonable notice. You are responsible for all taxes associated with your use of our services.
6. Privacy and Data Protection
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to our Privacy Policy.
7. Disclaimers and Limitation of Liability
7.1 Service Availability
Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that our services will be uninterrupted, secure, or error-free.
7.2 Limitation of Liability
To the maximum extent permitted by law, Magistic AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:
- Your use or inability to use our services
- Any unauthorized access to or use of our servers and/or any personal information stored therein
- Any interruption or cessation of transmission to or from our services
- Any bugs, viruses, or other harmful code that may be transmitted through our services
8. Indemnification
You agree to indemnify, defend, and hold harmless Magistic AI and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your access to or use of our services or your violation of these Terms.
9. Termination
We reserve the right to suspend or terminate your access to our services at any time, with or without cause or notice, for any reason, including if we believe you have violated these Terms. Upon termination, your right to use our services will immediately cease.
10. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Magistic AI operates, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.
11. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes your acceptance of the new Terms.
12. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
13. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Magistic AI regarding your use of our services and supersede all prior agreements and understandings.
14. Contact Information
If you have any questions about these Terms of Service, please contact us at:
Email: contact@magisticai.com